Telus technical support No Further a Mystery

Telus technical support No Further a Mystery

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and about the billing aspect, that’s more horrendous! Purchased a completely new cellphone as my agreement was up for renewal on the web was designed to get $one hundred credit never ever confirmed up despatched the cellular phone by means of mail just how they instructed me to copyright Write-up and received it. I received a text concept stating they received it and my credit rating are going to be on my Monthly bill, but however my Monthly bill arrived plus they however charge me for it. After i referred to as. That they had the audacity to say the cell phone wasn’t the cell phone they were anticipating?! What other telephone could it have been? It absolutely was their cellular phone they sent me two many years ago?! With all the provide it again program?! They informed me they might take a look at it and e mail me back again never ever received an email. They termed me back again and we’re attempting to say it absolutely was a technical issue with my cell phone precisely the same agent who is supposed to have looked after me?

• I had been bounced concerning many agents, my phone calls have been disconnected, And that i gained inconsistent facts relating to my deal and reductions.

Back again inside your day, you had a preference of businesses. Now We've got megacorps that swallow each individual alternate alternative up and you also're left with 3 selections spanning an entire state, all of which collude with eachother to extort It truly is customers.

Have you ever tried using employing the web Chat? Go online to My TELUS and also the the Chat icon is going to be in the reduce suitable of your window. Reply the questions on what type of assist you will need then continue to keep replying for the bot with "I need to speak to somebody" until the bot gives up and passes the Chat to someone.

• I initially renewed my contract just after Talking with an agent named Abdul, who gave me a deal that I accepted, even though it couldn’t match a suggestion from Rogers.

I'd personally also like to know why this was taken out? Seems Silly that we now really have to phone tech support to accomplish something that we didn't want the for Beforehand 

  I was not telling but seeking to speak to him still he obtained mad and hung up.  This is ridiculous and extremely Awful customer service.  I is going to be pulling my two lines from Telus . If this is the customer service buyers are getting from a reps than you might want to resource it elsewhere.  I happen to be with Telus for about 14 many years and It really is really unhappy that it's got come to this . Checking out these threads and reviews still left by others it appears I'm not the only real a single.  

Unquestionably not the experience we would like our customers to have. Be happy to deliver us A personal information and we will talk about our possibilities for Telus customer service getting this settled in your case.

I have not been so pissed off with a business.  It's unachievable to acquire responses from Telus.  My bill is transformed numerous times because signing up with them a year in the past following a promoter came to our doorway and drew us in with attractive offers.  She even reported Telus would purchase Shaw's agreement penalty to maneuver us more than.  I regret each 2nd of going.  It will require up almost all of the afternoon to speak with a person at Telus.  Keep situations estimate an hour only to generally be forwarded to someone and placed on maintain for one more hour.  My agreement agreement shows what my bill needs to be Nevertheless they arbitrarily improve my Invoice to a hundred.

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The hours they may have are usually not Doing work nicely with my get the job done and caring for an elderly relative busy program. I also chatted Nevertheless they told me I should connect with in. 

I have designed several mobile phone calls, I have clicked on "Alternatively, you'll be able to Get in touch with our TELUS Administration Workforce here".  concluded the form, without any reaction, and completed One more kind on MyTelus and likewise go no response.

The TELUS team acknowledges that our perform spans lots of Territories and Treaty areas and we've been grateful for the normal Know-how Keepers and Elders who are with us nowadays, all those who have absent before us along with the youth that encourage us.

I'm going to cancel all the services property and cellular with Telus and explain to my friends and family to take action, which was the worst experience I obtained with Telus